My Role

I was the sole designer at this 8-person company and designed every feature in the web apps and marketing site. I also did a good deal of full-stack development, from implementing self-serve API configurations to handling front-end UI work. I lightly PM-ed the portal features by developing product roadmaps, and performed the bulk of QA testing before we deployed to customers. Typical startup role!

Main Responsibilities

As the sole designer, I was responsible for all three parts of the product, which involved three very different user personas:

• Customer Portal - Ensuring customers can easily define scripts, place calls, view results, and perform sandbox developer tasks.
• Internal Audit Platform - Allow our internal "super-users" team to quickly review AI call performance and flag issues
• Internal Call Center - Equip our internal support team with call center capabilities if the AI fails

Case Studies

Designing a Conversation

The process behind SuperDial's "Script Builder" that facilitates the AI conversation

Development Work Overview

I won't deep-dive into my dev work, but a couple features I built include:

Translating design to production

My first step into development was owning the front-end work, which involved writing javascript, employing Tailwind CSS framework for the UI, and building reusable React components

2-Factor Authentication

I built 2FA which involved Firebase Auth + Identity Platform management, tracking tokens, and signing users out after 1 hour or 30 days depending on preferences

PDF generation

We return call results in a CSV format, but I helped convert the CSV to PDFs using Beautiful Soup (Python HTML parser), and I implemented the ability to customize PDFs with customer logos

Self-serve API configuration

I built an API configuration page to allow customers to generate their own sandbox and prod API keys + secrets, which involved front-end React components and back-end python code to generate keys/secrets to store in the database